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Deficiencies that broke FCC commenting system in net neutrality fight detailed by GAO

Today marks the conclusion of a years-long saga that started when John Oliver did a segment on Net Neutrality that was so popular that it brought the FCC’s comment system to its knees. Two years later it is finally near addressing all the issues brought up in an investigation from the General Accountability Office.

The report covers numerous cybersecurity and IT issues, some of which the FCC addressed quickly, some not so quickly, and some it’s still working on.

“Today’s GAO report makes clear what we knew all along:  the FCC’s system for collecting public input has problems,” Commissioner Jessica Rosenworcel told TechCrunch . “The agency needs to fully fix this mess because this is the way the FCC is supposed to take input from the public. But as this report demonstrates, we have real work to do.”

Here’s the basic timeline of events, which seem so long ago now:

Then it’s pretty quiet basically until today, when the report requested in 2017 was publicly released. A version with sensitive information (like exact software configurations and other technical information) was internally circulated in September, then revised for today’s release.

The final report is not much of a bombshell, since much of it has been telegraphed ahead of time. It’s a collection of criticisms of an outdated system with inadequate security and other failings that might have been directed at practically any federal agency, among which cybersecurity practices are notoriously poor.

Government investigation finds federal agencies failing at cybersecurity basics

The investigation indicates that the FCC, for instance, did not consistently implement security and access controls, encrypt sensitive data, update or correctly configure its servers, detect or log cybersecurity events, and so on. It wasn’t always a disaster (even well-run IT departments don’t always follow best practices), but obviously some of these shortcomings and cut corners led to serious issues like ECFS being overwhelmed.

More importantly, of the 136 recommendations made in the September report, 85 have been fully implemented now, 10 partially, and the rest are on track to be so.

That should not be taken to mean that the FCC has waited this whole time to update its commenting and other systems. In fact it was making improvements almost immediately after the event in May of 2017, but refused to describe them. Here are a few of the improvements listed in the GAO report:

Representative Frank Pallone (D-NJ), who has dogged the FCC on this issue since the beginning, issued the following statement:

I requested this report because it was clear, after the net neutrality repeal comment period debacle, that the FCC’s cybersecurity practices had failed. After more than two years of investigating, GAO agrees and found a disturbing lack of security that places the Commission’s information systems at risk… Until the FCC implements all of the remaining recommendations, its systems will remain vulnerable to failure and misuse.

You can read the final GAO report here.

Commission Impossible: How and why the FCC created net neutrality

Read more: https://techcrunch.com/2020/04/24/deficiencies-that-broke-fcc-commenting-system-in-net-neutrality-fight-detailed-by-gao/

telecommunications

13 ways to screw over your internet provider

Internet providers are real bastards: they have captive audiences whom they squeeze for every last penny while they fight against regulation like net neutrality and donate immense amounts of money to keep on lawmakers’ good sides. So why not turn the tables? Here are 13 ways to make sure your ISP has a hard time taking advantage of you (and may even put it on the defensive).

Disclosure: Verizon, an internet provider guilty of all these infractions, owns TechCrunch, and I don’t care.

1. Buy a modem and router instead of renting

The practice of renting a device to users rather than selling it or providing it as part of the service is one of the telecommunications industry’s oldest and worst. People pay hundreds or even thousands of dollars over years for equipment worth $40 or $50. ISPs do this with various items, but the most common item is probably the modem.

This is the gadget that connects to the cable coming out of your wall, and then connects in turn (or may also function as) your wireless and wired router. ISPs often provide this equipment at the time of install, and then charge you $5 to $10 per month forever. What they don’t tell you is you can probably buy the exact same item for somewhere between $30 and $100.

The exact model you need will depend on your service, but it will be listed somewhere, and they should tell you what they’d provide if you ask. Look online, buy a new or lightly used one, and it will have paid for itself before the year is out. Not only that, but you can do stuff like upgrade or change the software on it all you want, because it’s yours. Bonus: The ISP is limited in what it can do to the router (like letting other people connect — yes, it’s a thing).

2. Avoid service calls, or if you can’t, insist they’re free

I had an issue with my Comcast internet a while back that took them several visits from a service tech to resolve. It wasn’t an issue on my end, which was why I was surprised to find they’d charged me $30 or so every time the person came.

If your ISP wants to send someone out, ask whether it’s free, and if it isn’t, tell them to make it free or ask if you can do it yourself (sometimes it’s for really simple stuff like swapping a cable). If they charge you for a visit, call them and ask them to take it off your bill. Say you weren’t informed and you’ll inform the Better Business Bureau about it, or take your business elsewhere, or something. They’ll fold.

When someone does come…

3. Get deals from the installer

If you do end up having someone come out, talk to them to see whether there are any off the record deals they can offer you. I don’t mean anything shady like splitting cables with the neighbor, just offers they know about that aren’t publicized because they’re too good to advertise.

A lot of these service techs are semi-independent contractors paid by the call, and their pay has nothing to do with which service you have or choose. They have no reason to upsell you and every reason to make you happy and get a good review. Sometimes that means giving you the special desperation rates ISPs withhold until you say you’re going to leave.

And as long as you’re asking…

4. Complain, complain, complain

This sounds bad, but it’s just a consequence of how these companies work: The squeaky wheels get the grease. There’s plenty of grease to go around, so get squeaking.

Usually this means calling up and doing one of several things. You can complain that service has been bad — outages and such — and ask that they compensate you for that. You can say that a competing ISP started offering service at your location and it costs $20 less, so can they match that. Or you can say your friend just got a promotional rate and you’d like to take advantage of it… otherwise you’ll leave to that phantom competitor. (After all, we know there’s often little or no real competition.)

What ISPs, and, more importantly, what their customer service representatives care about is keeping you on as a customer. They can always raise rates or upsell you later, but having you as a subscriber is the important thing.

Note that some reps are more game than others. Some will give you the runaround, while others will bend over backwards to help you out. Feel free to call a few times and do a bit of window shopping. (By the way, if you get someone nice, give them a good review if you get the chance, usually right after the call or chat. It helps them out a lot.) Obviously you can’t call every week with new demands, so wait until you think you can actually save some money.

Which reminds me…

5. Choose your service level wisely

ISPs offer a ton of choices, and make it confusing on purpose so you end up picking an expensive one just to be sure you have what you need. The truth is most people can probably do pretty much everything they need on the lowest tier they offer.

A 1080p Netflix stream will work fine on a 25 Mbps connection, which is what I have. I also work entirely online, stream high-def videos at a dozen sites all day, play games, download movies and do lots of other stuff, sometimes all at the same time. I think I pay $45 a month. But rates like mine might not be advertised prominently or at all. I only found out when I literally asked what the cheapest possible option was.

That said, if you have three kids who like to watch videos simultaneously, or you have a 4K streaming setup that you use a lot, you’ll want to bump that up a bit. But you’d be surprised how seldom the speed limit actually comes into play.

To be clear, it’s still important that higher tiers are available, and that internet providers upgrade their infrastructure, because competition and reliability need to go up and prices need to come down. The full promise of broadband should be accessible to everyone for a reasonable fee, and that’s still not the case.

6. Stream everything because broadcast TV is a joke

Cord-cutting is fun. Broadcast TV is annoying, and getting around ads and air times using a DVR is very 2005. Most shows are available on streaming services of some kind or another, and while those services are multiplying, you could probably join all of them for well under what you’re paying for the 150 cable channels you never watch.

Unless you really need to watch certain games or news shows as they’re broadcast, you can get by streaming everything. This has the side effect of starving networks of viewers and accelerating the demise of these 20th-century relics. Good ones will survive as producers and distributors of quality programming, and you can support them individually on their own merits. It’s a weird transitional time for TV, but we need to drop-kick them into the future so they’ll stop charging us for a media structure established 50 years ago.

Something isn’t available on a streaming service? 100 percent chance it’s because of some dumb exclusivity deal or licensing SNAFU. Go pirate it for now, then happily pay for it as soon as it’s made available. This method is simple for you and instructive for media companies. (They always see piracy rates drop when they make things easy to find and purchase.)

This also lets you avoid certain fees ISPs love tacking onto your bill. I had a “broadcast TV fee” on my bill despite not having any kind of broadcast service, and I managed to get it taken off and retroactively paid back.

On that note…

7. Watch your bill like a hawk

Telecoms just love putting things on your bill with no warning. It’s amazing how much a bill can swell from the quoted amount once they’ve added all the little fees, taxes and service charges. What are they, anyway? Why not call and ask?

You might find out, as I did, that your ISP had “mistakenly” been charging you for something — like equipment — that you never had nor asked for. Amazing how these lucrative little fees tend to fall through the cracks!

Small charges often increase and new ones get added as well, so download your bill when you get it and keep it somewhere (or just keep the paper copies). These are really handy to have when you’re on the phone with a rep. “Why wasn’t I informed my bill would increase this month by $50?” “Why is this fee more now than it was in July?” “Why do I pay a broadcast fee if I don’t pay for TV?” These are the types of questions that get you discounts.

Staying on top of these fees also means you’ll be more aware when there are things like mass refunds or class action lawsuits about them. Usually these have to be opted into — your ISP isn’t going to call you, apologize and send a check.

As long as you’re looking closely at your bill…

8. Go to your account and opt out of everything

When you sign up for broadband service, you’re going to get opted into a whole heap of things. They don’t tell you about these, like the ads they can inject, the way they’re selling this or that data or that your router might be used as a public Wi-Fi hotspot.

You’ll only find this out if you go to your account page at your ISP’s website and look at everything. Beyond the usual settings like your address and choice of whether to receive a paper bill, you’ll probably find a few categories like “privacy” and “communications preferences.”

Click through all of these and look for any options to opt out of stuff. You may find that your ISP has reserved the right to let partners email you, use your data in ways you wouldn’t expect and so on. It only takes a few minutes to get out of all this, and it deprives the ISP of a source of income while also providing a data point that subscribers don’t like these practices.

9. Share your passwords

Your friend’s internet provider gets him streaming services A, B and C, while yours gives you X, Y and Z. Again, this is not about creators struggling to get their content online, but rather all about big media and internet corporations striking deals that make them money and harm consumers.

Share your (unique, not reused!) passwords widely and with a clean conscience. No company objects when you invite your friends over to watch “Fleabag” at your house. This just saves everyone a drive!

10. Encrypt everything and block trackers

One of the internet companies’ many dirty little deals is collecting and selling information on their customers’ watching and browsing habits. Encrypting your internet traffic puts the kibosh on this creepy practice — as well as being good security.

This isn’t really something you can do too much to accomplish, since over the last few years encryption has become the rule rather than the exception, even at sites where you don’t log in or buy anything. If you want to be sure, download a browser plug-in like HTTPS everywhere, which opts you into a secure connection anywhere it’s available. You can tell it’s secure because the URL says “https://” instead of “http://” — and most browsers have other indicators or warnings as well.

You should also use an ad blocker, not necessarily to block ads that keep outlets like TechCrunch alive (please), but to block trackers seeded across the web by companies that use sophisticated techniques to record everything you do. ISPs are among these and/or do business with them, so everything you can do to hinder them is a little mud in their eye.

Incidentally there are lots of ways you can protect your privacy from those who would invade it — we’ve got a pretty thorough guide here.

11. Use a different DNS

Bryce Durbin / TechCrunch

On a similar note, most ISPs will usually be set up by default with their own “Domain Name Service,” which is the thing that your browser pings to convert a text web URL (like “techcrunch.com”) to its numerical IP address.

There are lots of these to choose from, and they all work, but if you use your ISP’s, it makes it much easier for them to track your internet activity. They also can block certain websites by refusing to provide the IP for content they don’t like.

TechCrunch doesn’t officially endorse one, but lots of companies offer free, fast DNS that’s easy to switch to. Here’s a good list; there are big ones (Google, Cloudflare), “open” ones (OpenDNS, OpenNIC) and others with some niche features. All you need to do is slot those two numbers into your internet configuration, following the instructions they provide. You can change it back at any time.

Setting up a VPN is another option for very privacy-conscious individuals, but it can be complicated. And speaking of complicated…

12. Run a home server

This is a bit advanced, but it’s definitely something ISPs hate. Setting up your home computer or a dedicated device to host a website, script or service seems like a natural use of an always-on internet connection, but just about everyone in the world would rather you sign up for their service, hosted on their hardware and their connection.

Well, you don’t have to! You can do it on your own. Of course, you’ll have to learn how to run and install a probably Unix-based server, handle registry stuff, install various packages and keep up to date so you don’t get owned by some worm or bot… but you’ll have defied the will of the ISP. That’s the important thing.

13. Talk to your local government

ISPs hate all the things above, but what they hate the most by far is regulation. And you, as a valued citizen of your state and municipality, are in a position to demand it. Senators, representatives, governors, mayors, city councils and everyone else actually love to hear from their constituency, not because they desire conversation but because they can use it to justify policy.

During the net neutrality fight, a constant refrain I heard from government officials was how much they’d heard from voters about the issue and how unanimous it was (in support, naturally). A call or email from you won’t sway national politics, but a few thousand calls or emails from people in your city just might sway a local law or election. These things add up, and they do matter. State net neutrality policies are now the subject of national attention, and local privacy laws like those in Illinois are the bane of many a shady company.

Tell your local government about your experience with ISPs — outages, fees, sneaky practices or even good stuff — and they’ll file it away for when that data is needed, such as renegotiating the contracts national companies sign with those governments in order to operate in their territories.

Internet providers only do what they do because they are permitted to, and even then they often step outside the bounds of what’s acceptable — which is why rules like net neutrality are needed. But first people have to speak out.

Read more: https://techcrunch.com/2019/09/02/13-ways-to-screw-over-your-internet-provider/

Telecom

FCC adds 2 weeks to comment period for the proposal to eliminate net neutrality rules

The comment period for the FCCs proposal to roll back the net neutrality rules established in 2015 was originally August 16 next Wednesday. But after advocacy organizations asked the agency to add time to the clock in order to look through existing comments, the deadline has been extended (against the strenuous arguments of the broadband industry) by two weeks, to August 30.

The EFF, Public Knowledge, the ACLU and more filed a motion at the beginning of the month asking for eight weeks to be added. Theres adequate reason for it; 20 million comments are a lot to wade through, and thousands of them are more than the simple I support/oppose the proposal. One filed earlier this week is from Representatives who actually helped write and modify the Telecommunications Act that grants the FCC its powers to begin with.

Given the enormous volume, scope, complexity, and importance of the issues raised in the first round of comments, good cause plainly exists for this request. An extension is necessary to give Movants and other interested persons a minimum of adequate time to work through the initial comment record and prepare thorough and well-informed replies.

A filing from several broadband and telecom industry groups opposed the motion, saying that theres already been plenty of time, and anyway weve talked it all over before.

The debate over the proper regulatory classification and treatment of broadband internet access is neither new nor novel. All stakeholders have had multiple opportunities to weigh in on the core issues in play here for over fifteen years across a range of public docketsthe facts and issues presented remain the same today as they have been for the entirety of this debate.

The filing also points out that millions of comments appear to be fraudulent associated with nonexistent addresses, or duplicates, or what have you. Theres no denying that, on both sides of the equation, it turns out. But if anything that suggests more time should be spent examining the comment record, not less.

At any rate, the Commission agreed to delay the deadline, but by two weeks less than the eight asked for by the movants, but more than the ten days suggested (if extension there must be) by the opponents.

It will, reads the order from Daniel Kahn from the FCCs Wireline Competition Bureau, provide the Commission with more thorough commentary, ensuring that the Commission has a complete record on which to develop its decisions.

Read more: https://techcrunch.com/2017/08/11/fcc-adds-2-weeks-to-comment-period-for-the-proposal-to-eliminate-net-neutrality-rules/

Telecom

We’ve got less than 24 hours left to protect net neutrality | Trevor Timm

There are few government regulations that are more popular than net neutrality rules. Now, they might be scrapped

Giant corporations shouldnt dictate how we use the internet. Most people agree with that principle, and thats why the Federal Communications Commission passed the incredibly popular net neutrality rules in 2015. The Trump administrations political appointees are attempting to roll these protections back. Youve got less than 24 hours left to make your voice heard.

Net neutrality is the general principle that all content and information on the internet should be treated equally by internet service providers (ISPs) such as Comcast or Verizon. Once you pay for access to the internet, ISPs should not be able to block or throttle traffic to particular websites, or allow for paid prioritization that speeds up websites at the expense of others.

For example, Comcast which is owned by NBCUniversal shouldnt be able to decide one day to slow down your connection to Netflix to benefit a competing streaming service like Hulu.

Net neutrality promotes innovation and competition, protects free speech and prevents censorship. Under current FCC policy, there are strong protections in place that ensure exactly that.

Thanks to a strong grassroots movement, buoyed by dozens of civil society groups and a now famous segment by John Oliver that implored citizens to contact the FCC, the agency received millions of comments in 2014 in of support of creating net neutrality rules to protect the rights of internet users to access all content in a free and open manner.

Despite initial worries that the Obama administration would cave to pressure from the telecom giants, the FCC instead issued a landmark ruling, re-classifying ISPs under what is known as title II authority, which gave the FCC the power to treat ISPs like public utilities and prevent them from prioritizing their own content or throttling internet speeds of certain websites over others.

There are few government regulations that are more popular than the FCCs net neutrality rules. A poll conducted just last week showed that 60% of the public supported the FCCs net neutrality rules, while only 17% opposed them.

And as the Hill noted, that support is strong across the political spectrum: 61% of voters who identify as Democrats are either strongly or somewhat in favor of the rules, they wrote, and among Republicans that number is 59%.

But the popularity of strong rights on the internet has never stopped Republicans from dismantling them in the past. It was just a few months ago that the entire congressional Republican party voted to give ISPs the power to sell internet users browsing history, which virtually no one in the entire country wanted except for powerful corporations like AT&T.

The same scenario may play out at the FCC if Trump appointee and new agency chairman Ajit Pai has his way. Pai has dubbed the FCCs new proposal to roll back the Obama-era net neutrality rules the Restoring Internet Freedom Act, ostensibly trying to confuse consumers into supporting a proposal that certainly will leave corporations with vastly more power to control how we consume information online.

Fight for the Future, one of the advocacy organizations leading the fight to submit millions more comments to the FCC this time around, has even plastered billboards up in at least nine in congressional districts across the country calling out congressmen who support the FCCs plan. But given the Republican control of the FCC and Congress, it remains an uphill fight.

Fight for the Future (@fightfortheftr)

ICYMI, a couple weeks ago we launched 6 *other* billboards. We now have 9 billboards live in 9 states: https://t.co/HZ4g8e6XN6 5/6

August 29, 2017

Right now theres less than 24 hours left to let your feelings be known to the FCC. Quartz wrote up a handy guide for how to submit a comment. The FCC closes its comment process at midnight eastern time on Wednesday night, so make sure to submit your comment today.

Read more: https://www.theguardian.com/commentisfree/2017/aug/30/24-hours-left-to-protect-net-neutrality